Delivery Information

 

At Barnaby Bugden Designer - Maker, we pride ourselves on providing a straightforward shopping experience. For our customers in the UK, we offer a single delivery option. Here are the key details:

 

Delivery Time:

Orders are processed within 5 business days. Please allow additional time for delivery, which may vary based on your location within the UK.

 

Shipping Costs:

Shipping costs are calculated based on the weight of your order and your delivery location. You can view the shipping costs at the checkout before completing your purchase.

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If you are within a 10km radius we will personally deliver your item for a fixed fee of £7.

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Alternatively you can arrange to collect directly from us for free.

 

International Delivery:

For our international customers outside the UK, we'd be delighted to assist you with your order. Please contact us on hello@barnabybugden.com to discuss international delivery options and associated costs.

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Returns and Exchanges

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Return Policy:

We understand that occasionally, you may need to return an item. Here's what you need to know about our return policy:

 

Return Eligibility: Only undamaged items in their original condition are eligible for refunds.

 

Return Postage Costs: Buyers are responsible for return postage costs. Due to the weight and nature of our products, returns for web shop purchases are at the customer's cost.

 

How to Initiate a Return

To initiate a return, please follow these steps:

1. Contact our us on hello@barnabybugden.com to inform us about the return.

2. Pack the item securely in its original packaging.

3. Ship the item to the address provided by in the email correspondence.

 

Refund Process

Once we receive the returned item, we will inspect it and process your refund within 5 business days. Refunds will be issued to the original payment method.

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A Note from Us

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Barnaby Bugden Designer - Maker is a small cottage business, and we value each and every customer. We are committed to providing personalised service and unique products. We appreciate your understanding that, unlike big businesses, our operations are on a smaller scale and our response times a little longer.

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Contact Us

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If you have any questions or concerns about our delivery and returns policies or if you need assistance with an international delivery, please don't hesitate to reach out to us on hello@barnabybugden.com. We're here to help!