Question 1

Will sunlight affect the wooden product?

Accepted Answer

Yes, prolonged exposure to sunlight can impact wooden products and cause fading.

Tips for Protecting Wooden Products from Sunlight:

1. Rotate and Move Items: 
Periodically rotate or move wooden items to ensure even exposure and aging.

2. Consider Location: 
Place wooden products away from direct sunlight or use protective measures, especially for items exposed to outdoor elements.

Remember that the specific impact of sunlight can vary based on factors such as wood type, finish, and environmental conditions. Regular maintenance and thoughtful placement can significantly extend the life and appearance of wooden products.

Question 2

What type of wood do you use for your products?

Accepted Answer

We primarily use poplar wood for our products, as it perfectly suits the handcrafting and finishing processes we employ. Our commitment to sustainability extends to sourcing this wood locally through collaboration with tree surgeons in the area.
Poplar, with its light colour and distinctive features, becomes a canvas for our unique handcrafted items. As the wood seasons, it undergoes a natural process of splitting and cracking, resulting in unique and fascinating textures.

We take pride in utilizing the inherent qualities of poplar wood to bring you distinctive and visually captivating pieces that showcase the beauty of nature in every detail.

Question 3

What is shou sugi ban?

Accepted Answer

Shou sugi ban is a traditional Japanese wood finishing technique that involves charring the surface of the wood to enhance its durability and aesthetics. In our crafting process, we apply this method to poplar wood, creating a unique and visually striking effect. The charred surface is then carefully worked to leave behind exaggerated and textured features, imparting a distinct velvet-like quality to the wood. This traditional technique adds character and depth to our products, showcasing the fusion of craftsmanship and natural beauty.

Question 4

Are the wooden products designed for external use?

Accepted Answer

No, our wooden products are not designed or tested for external use. Exposure to rain and frost can lead to open cracking, accelerated wear, and compromised structural integrity. We strongly advise using them exclusively in indoor environments to avoid these issues.

Question 5

Are the products load bearing?

Accepted Answer

Our products are crafted with durability in mind, but it's important to note their intended use. Unless explicitly stated otherwise they are not load-bearing and are not intended to be sat on. These pieces are meant for decorative or functional purposes, and exceeding their intended use may compromise their structural integrity.

Question 6

Can you refinish the tops of the wooden products?

Accepted Answer

While it is technically possible to refinish our wooden products, we do not recommend it as it may affect the original coloring of the top. If you are in close proximity to us, we offer a refinishing service specifically for the tops. We apply the same treatments, but due to the nature of the process, we cannot guarantee an exact colour or textural match. If refinishing is necessary, please contact us for assistance.

Important Points:

Colouring Impact:  Refinishing may alter the original coloring of the top, and we advise against it for this reason.

Proximity Refinishing:  If you are close to our location, we provide a refinishing service specifically for the tops.

Same Treatments:  We use the same treatments during refinishing to maintain the quality of the wood.

No Guarantee of Exact Match:  Due to the nature of the refinishing process, we cannot guarantee an exact colour and textural match with the original product.

Contact Us:

If you are considering refinishing, please contact us for more information and to discuss the specifics of your request.

Remember, refinishing can have subtle variations, and our team is available to assist you in achieving the best possible outcome while preserving the unique character of your wooden product.

Question 7

What is the best environment for the wood products?

Accepted Answer

The environment can impact the longevity of the finish. In dry or arid climates, wood may require more frequent maintenance to prevent drying out. In humid environments, there may be a lower risk of drying, but watch for potential issues like mould or mildew.

Question 8

How would you recommend we care for our product?

Accepted Answer

To ensure the longevity of your solid wood product, avoid prolonged exposure to direct sunlight or extreme conditions and be sure to follow the maintenance and care instructions provided here.

Question 9

Can I commission a bespoke item?

Accepted Answer

Yes you can. Please do however refer to the terms around bespoke items on the Terms & Conditions page and then contact us directly on hello@barnabybugden.com

Question 10

What payment methods do you accept?

Accepted Answer

We currently accept Visa / Mastercard debit or credit cards or will accept bank transfer by BACS. For further questions please contact hello@barnabybugden.com

Question 11

How long will it take to deliver my item?

Accepted Answer

We aim to process your order within 5 days and then expect 4-5 days on top of that for delivery. This will vary from item to item and will depend on time of year and delivery location. Rest assured that we will try to get your item with you as fast as we can.

Question 12

What will delivery cost?

Accepted Answer

Delivery costs will vary and are calculated based on the weight of the item and the location for delivery. Delivery costs will show when you checkout but before you complete your order. Any questions around this please contact hello@barnabybugden.com

Question 13

Will you deliver outside of the UK?

Accepted Answer

We would be happy to deliver your item overseas. Please contact hello@barnabybugden.com to discuss your needs.

Question 14

Am I able to return my item if I am not happy with the finished product?

Accepted Answer

Due to the nature of our products we can only accept returns from items which become damaged in the delivery process. If you are unsatisfied with your produce please do chat to us on hello@barnabybugden.com to discuss further.
Buyers are responsible for the cost to return an item.

Question 15

Can I change or cancel my order once confirmed?

Accepted Answer

Changes or cancellations to orders must be communicated promptly, and the outcome will depend on what stage of production we are at for any changes; cancellation once production has commenced may be subject to a fee. Please contact hello@barnabybugden.com for any questions.

FAQs

Frequently asked questions